bongo plus Privacy Policy – How We Handle Your Personal Information
At bongo plus, your privacy is something we take seriously. This Privacy Policy explains exactly what information we collect when you use the platform, why we collect it, how it is stored, who may have access to it, and what rights you have as a user. This policy applies to all visitors, registered accounts, and anyone who interacts with the bongoplus.bet website. We encourage you to read every section — knowing your rights is just as important as knowing the rules of the games.
Last updated: June 2025 | Applies to all users of bongoplus.bet
1. What Information Do We Collect?
When you create an account on bongo plus, we collect personal information that is necessary to verify your identity and enable you to use the platform. This includes your full name, date of birth, email address, and a username and password of your choosing. We also collect payment-related information when you make deposits — specifically, the type of payment method used and transaction reference data linked to Philippine Peso (PHP) transactions. We do not store complete card numbers or full bank credentials directly on our servers; payment processing is handled through secure third-party processors.
Beyond account registration, bongo plus automatically collects certain technical data when you access the platform. This includes your IP address, device type, browser version, operating system, and general geographic location based on your network. We also log usage data such as pages visited, session duration, games played, features interacted with, and timestamps of activity. This information helps us understand how Filipino players use the platform so we can improve performance, fix issues, and deliver a better mobile experience. Cookies and similar tracking technologies are also used — more on those in Section 3 below.
2. Why Do We Use Your Data?
The information bongo plus collects is used solely to operate, maintain, and improve the platform for players in the Philippines. Account data is used to authenticate your identity, process your deposits and transactions in PHP, and ensure that only eligible users aged 18 and above have access to the platform. Without this information, we simply cannot provide you with a functional, secure account. We do not use your data for purposes beyond what is described in this policy, and we do not sell your personal information to marketers or advertising networks.
Usage and device data help us diagnose technical problems, optimise page load speeds on mobile devices, and improve the overall reliability of the service. We may also use your account data to send you important service-related communications — such as account security alerts, updates to this Privacy Policy, or changes to the Terms and Conditions. Any communications we send are strictly operational in nature and are not unsolicited marketing. If you have questions about why a specific piece of data is being used, you are welcome to contact our support team for clarification.
3. Cookies and Tracking Technologies
bongo plus uses cookies — small text files stored on your device — to support the core functionality of the platform. Session cookies keep you logged in as you navigate between pages, while persistent cookies remember certain preferences to improve your experience on return visits. These are strictly functional cookies and are not used to build advertising profiles or track your activity across unrelated third-party websites. Without functional cookies enabled, certain parts of the platform may not work correctly.
We may also use analytics-related cookies that help us understand aggregate usage patterns on the site — for example, which pages are most visited and how long sessions typically last. This data is reviewed in aggregate form and is not linked to any individual user's identity for marketing purposes. You can control cookie settings through your browser preferences at any time, though disabling certain cookies may affect your ability to log in or use platform features. By continuing to use bongoplus.bet after being presented with this notice, you acknowledge our use of these essential technologies. For more detail on the platform in general, visit our FAQ page.
4. How Is Your Data Stored and Kept Secure?
bongo plus stores your personal data on secured servers that employ industry-standard encryption both in transit (via HTTPS/TLS) and at rest. Access to user data is restricted to authorised personnel only and is governed by strict internal access-control policies. We conduct regular reviews of our security practices to ensure they remain appropriate for the volume and sensitivity of the data we hold. No security system is entirely infallible, but we invest meaningfully in keeping the platform as secure as reasonably possible for all Philippine users.
We retain your personal data for as long as your account remains active and for such additional period as may be required to comply with applicable legal or regulatory obligations. If you request account closure, your data will be handled in accordance with our account closure procedure — certain records may be retained for a limited period for compliance, fraud prevention, or dispute resolution purposes, after which they will be securely deleted or anonymised. Financial transaction records related to PHP deposits may be subject to longer retention periods as required under applicable financial regulations. If you have concerns about data retention specific to your account, please reach out to our support team.
5. Do We Share Your Data with Third Parties?
bongo plus does not sell, rent, or trade your personal information to any third party for commercial or advertising purposes — full stop. However, operating the platform does require us to share certain limited data with trusted service providers who assist in delivering our services. These include payment processors who handle PHP deposit transactions, identity verification services that help confirm user eligibility, and infrastructure providers who host and maintain the platform's technical environment. Each of these providers is contractually required to handle your data securely and only for the specific purpose we have engaged them for.
We may also be required to disclose your information to relevant authorities or regulators in the Philippines if compelled to do so by applicable law, court order, or legitimate government request. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement and, where permitted, we will notify the affected user. We do not proactively share data with law enforcement beyond what is legally required. If a third-party integration changes in a way that affects how your data is handled, we will update this Privacy Policy accordingly and communicate the change to registered users. We encourage you to review this page periodically to stay informed.
6. What Are Your Rights as a User?
As a registered user of bongo plus, you have the right to access the personal information we hold about you at any time. You can request a summary of your account data by contacting our support team, and we will respond within a reasonable timeframe. If any of your personal information is inaccurate or out of date — for example, if your registered email address has changed — you have the right to request that we correct it. Keeping your details accurate helps ensure that important account notifications reach you promptly.
You also have the right to request the deletion of your personal data, subject to any legal retention obligations that may apply. If you wish to close your account and have your data removed, please contact us through the available support channels. In addition, you have the right to object to certain uses of your data and to request that we restrict processing in specific circumstances. If you believe your privacy rights have been violated, you have the right to raise a complaint with the appropriate data protection authority in the Philippines. We take all privacy-related concerns seriously and commit to investigating and responding to them fairly. For answers to common account questions, visit our FAQ.
7. Minor Protection and Age Verification
bongo plus is strictly an 18+ platform and is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from anyone who is under the legal gaming age. During the registration process, users are required to confirm that they meet the minimum age requirement, and we reserve the right to request documentary proof of age at any time. If we become aware that a user under 18 has registered an account, we will immediately suspend that account, void any associated transactions, and delete the personal data collected in connection with that account.
We strongly encourage parents and guardians in the Philippines to use available parental control tools on shared devices to prevent underage access to online gaming platforms. If you have reason to believe that a minor has created an account on bongo plus, please notify us immediately through our support channels so we can take prompt corrective action. The protection of minors is a non-negotiable priority for us, and we cooperate fully with any legitimate inquiry or investigation on this matter. For more information on responsible gaming practices, please visit our Responsible Gaming page.
8. Policy Updates and How We Notify You
This Privacy Policy may be updated from time to time to reflect changes in our practices, applicable Philippine laws, or the services we offer. When updates are made, the revised policy will be published on this page with an updated "Last updated" date at the top. For changes that materially affect how we collect or use your data, we will make reasonable efforts to notify registered users — for example, through an on-platform notification when you next log in. It is your responsibility to review this page periodically and remain aware of the current version of the policy.
Your continued use of bongo plus after a policy update has been published constitutes your acceptance of the revised terms. If you disagree with any changes, you have the right to discontinue use of the platform and request account closure before the changes take effect. We are committed to being transparent about how and why our practices change, and we will never make silent modifications that significantly reduce your privacy protections without clear notice. If you ever have a question about a specific change to this policy, our support team is available to clarify. We value your continued trust in bongo plus and treat your privacy as an ongoing responsibility, not a one-time checkbox.
Still Have Questions About Your Privacy?
If anything in this Privacy Policy is unclear or you want to exercise any of your data rights, we are here to help. You can also visit our FAQ for quick answers, or head straight to Registration if you are ready to get started on the platform.